Privacy Policy

Who we are

We are Cool Water Direct Limited. Our website address is:

What personal data we collect and why we collect it


We do not permit comments on this website so do not collect any personal data.


We do not permit the uploading of media (images, videos, sound files) to this website.

Contact forms

If you choose to contact us using our contact form you are required to submit your name and email address. These, along with your message, are stored on our mail servers and on any computers or other devices that we use to access our email system.


If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

You can remove cookies from your web browser at any time. This 3rd party article gives instructions on how to do this. The link to the article is provided for information purposes only and Cool Water Direct Ltd cannot be held responsible for innacurate material or the consequences of following advice offered within the article.

Embedded content from other websites

Pages on this site may include embedded content (e.g. YouTube or Vimeo videos, Facebook posts or images). Embedded content from other websites behaves in the exact same way as if you had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


We use analytics software to track the performance of our website. This includes recording how visitors arrive at our site (e.g., via a search engine or by typing our web address directly into their browser), which pages they visit and how long they spend on each page.

Analytics data may include the type of browser you are using, your country and/or your IP address.

Who we share your data with

We never sell your data to third parties and we do not share data that could identify you with any third parties. We may share anonymous performance data with third party vendors to help improve website security or performance.

How long we retain your data

Should you contact us either by direct email or using our contact form we will retain those messages (including your name and email address) as part of our business administraion.

What rights you have over your data

If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

We do not share your data nor send it anywhere.

Additional information

How we protect your data

We make use of cyber security techniques designed to detect and block malicious actors attempting to access user data.

What automated decision making and/or profiling we do with user data

We do not use third party or automated profiling systems. We may, on occasion, contact you by email with details of promotions we think may be of interest to you based on past purchases or enquiries. You can unsubscribe from receiving future emails using the link provided within each email.

Your right to access your data

You may at any time ask us to supply a copy of all data that we hold about you. To do this submit a request using our contact form with ‘DATA REQUEST’ as the subject field. Please ensure you use the same name and email address that you have used in the past so that we may find your records. You also have the right to request that we remove all data we hold about you (your right to erasure/right to be forgotten). To do this submit a request using our contact form with ‘RIGHT TO ERASURE’ as the subject field. Please ensure you use the same name and email address that you have used in the past so that we may find your records.

We will process all data access requests as soon as practically possible but cannot guarantee a time frame.